The Settings page, represented by the gear icon in the bottom left corner, will allow you to update business settings like business name, address, average ticket price and social media links.
Note: Depending on your subscription, you may not see some of the features reviewed in this article in your dashboard. Contact our support team with any questions or to make changes to your subscription.
Personal and Account
Here you’ll update your name, phone number, and password. Click the save button below each setting when you’re finished.
Billing and subscription
Provides contact information to reach our Billing and Support teams.
Reply To Email
This email address is used to update the email address all of your customers' replies are directed to when they respond to an email you've sent. Simply enter the email address where you'd like to receive your customer replies and click Save.
Note: This does not change the email address your emails are sent from. Your emails have the highest deliverability when they are sent from the email address they are actually delivered from. For this reason, we do not allow changes to the email address your emails are sent from.
Here you will find options to update your business name, address, and average ticket price. Choose the location you’d like to update in the top right corner or select all locations to update your brand account.
Average Ticket Price
Scroll down to update your average ticket price. This amount is used to calculate revenue figures and any values associated with customer profiles. Your Incremental Revenue figure is calculated by multiplying the number of Walk-Throughs you've seen by your Average Ticket Price to give you an idea of how much revenue your return customers are contributing to your business.
Email Notification Settings
Get notified right away via email if you’re using Reputation Builder to solicit feedback from your customers. Under Email Notifications you’ll find all of the users for your account listed. You can toggle on and off which email addresses should receive your notification of new feedback - blue means the notifications are turned on.
Don’t see the email you’re looking for? Add additional users to your account and then you’ll be able to send them notifications.
The Social Media tab in your dashboard allows updates the links that are displayed at the bottom of your emails. Your Social Media options include Facebook, Twitter, Yelp, Instagram, Youtube, Pinterest, Foursquare, OpenTable, Google+, TripAdvisor and your website. Simply update the field with your preferred social media link and click "Save". Once your links are populated, you'll see the icons for the links you've filled displayed at the bottom of each of your emails.
Note: If you’re using a saved template, you’ll want to delete your social media bar from the bottom of your email and drag in a new one from the left, or click on the social media icon to update the link manually. Additionally, you’ll want to do the same in any Smart Emails you created prior to updating your social media links.
Twitter and Instagram do not require a URL. Simply add your handle, the "@" symbol with your username after. No other information is needed.
The Reply To Email field, found under the Account tab in your dashboard, is used to update the email address all of your customers' replies are directed to when they respond to a Smart Email or Message Blast you've sent. Simply enter the email address where you'd like to receive your customer replies and click Save.
This will link you to the Help Center - which you’ve already found if you’re reading this! However, if you need it again in the future, click the link under your settings.
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