Installation FAQ

Q: What should I plug the Zenreach device into?

A: The Zenreach Access Point (AP) can be plugged into an open Ethernet port on your modem, existing WiFi router, or existing switch. All you need is unrestricted outbound internet access from the port you are plugged into. Be sure that you are not plugging the Zenreach device into your point of sale (POS) or credit card system.

Q: There are no open ports on my modem or on my existing WiFi router—what do I do?

A: If you reach out to your Account Manager, Zenreach can send you a switch. Think of a switch as an extension cord for Ethernet ports. It’s a device that allows you to have additional ports coming off of the device you want to plug the Zenreach AP into for internet connection.

Q: What is the small black box that comes with the Zenreach AP?

A: This device is a Power over Ethernet (PoE) injector. This small black box allows for the Zenreach AP to receive power, once the injector itself is powered up. Your AP does not come with an AC adaptor, so the injector allows for power to be served through the Ethernet cable we have provided.

Q: I have plugged the Zenreach AP in, and waited for about 10 minutes, but I do not see the new Zenreach guest WiFi network. Is there anything I need to check?

A: First, check to see if the LED light on the small black injector is solid green. If it’s red, it is not appropriately serving power and internet to the AP. If this is the case, unplug the injector from power, and re-plug it back into power. If the light then turns green, you’re on the right track.

Second, ensure the LED light on the AP is turned on. If there is no power to the AP, it will not boot up.

Lastly, check to ensure you are receiving an internet connection from the Ethernet port at the business you have plugged the Zenreach AP into. See below for instructions on how best to check for internet connectivity.

Q: I’m not sure if this Ethernet port I have plugged the Zenreach AP into is serving an internet connection. How can I check internet connectivity?

A: The simplest way to check for internet connectivity for an Ethernet port, is to hardwire a laptop to the port you wish to test, using an Ethernet cable. Follow the steps below to complete this process:

  1. Grab one of the Ethernet cables that came in the box with the Zenreach AP.
  2. Plug one end into an Ethernet port on the side of your laptop. Plug the other end of that same Ethernet cable into the port you wish to test.
  3. Turn WiFi off on your laptop, open a new browser page, and try to load a webpage (example: www.espn.com). If the page loads, that Ethernet cable has outbound internet access, and should be a viable port for the Zenreach AP. If the page does not load, this port may be inactive or require static IP information. Continue testing other ports until you find one that lets you through to the internet.

Q: My business has a firewall (e.g., WatchGuard, SonicWall, etc.) in place. What information do I need to in order to make a port on my firewall viable for the Zenreach AP?

  • The Zenreach APs simply need a dynamic (DHCP) IP address and unrestricted outbound internet access from the port(s) which will be plugged into on your end.
  • We require outbound access to TCP ports 21, 69 (TCP and UDP), 80, 443, 7898, 1812 (UDP) and 1813 (UDP).
  • We ping 8.8.8.8 and require a response in order to proceed with the software package download.
  • Requests are made to routerapi.wifast.com, routerupdate.wifast.com, gateway.wifast.com and router.prod.cntr.io.
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