Common WiFi FAQ's

How much bandwidth do I need?

Bandwidth is the amount of available data expressed in terms of speed, usually in megabits per second (Mbps). The amount of bandwidth you have is defined by the package you’ve purchased from your Internet Service Provider (ISP).  

Generally speaking, we recommend having a minimum of 10 Mbps and upgrading as needed. A good rule of thumb is to have one access point and 30-50 Mbps per every 50 guests in store, depending on environmental considerations (layout, walls, obstructions, etc.)

Not sure what bandwidth you currently have? Check with your ISP.

Can I limit the amount of bandwidth my customers can use?

Yes. Ask your Account Manager or email for assistance.

How far does my WiFi signal reach?

One access point generally covers about 2,000 square feet, which is about 150 feet in any given direction. However, this is dependent on the number of obstructions (walls, doors, etc.) between the access point and guest area. We recommend installing the access point in a centrally located area and testing the signal strength at various spots throughout your business to ensure a strong connection.

Can I extend the range of my WiFi?

If you need to extend the range of your WiFi, an additional access point will be necessary. Unfortunately, we’re not able to support extenders or repeaters as they disrupt Zenreach’s ability to track guest visit behavior and accurately report your customer data.

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